From the moment I first called to the moment this emergency repair was done was a phenomenal experience.Each step was kindness and over-and-above service. Fast, friendly, creative, and knowledgeable. In these last two hours, from stress to fixed, Mr. Rooter has gotten a new customer for life. Thank you Tommy and Brett!
We needed a plumber to update parts of our gas appliance connections and, after finding out that everyone we called said they needed to come next week, leaving us without hot water, heat, stove, etc. because the gas company turned off the gas until we updated. One of the companies we talked to, however, recommended Mr. Rooter and we certainly were in luck. Mark came today earlier than scheduled, did just what we needed, was extremely friendly, and inspired confidence. After he finished, an hour later, the gas company turned the gas on again and we are back to normal. All of this in one day, the day after the gas was turned off. We will be recommending Mr. Rooter to anyone who asks with great confidence. Thanks for putting us back in business.
Brian Widener was outstanding! He was patient, professional, polite and answered all our questions while instilling confidence in our decision to use Mr. Rooter. Brian and his team communicated with us throughout entire process (from appointments to install), worked efficiently and were on-time. I would highly recommend
