I submitted an online request with Reliant Plumbing about a sulfur smell in our laundry room and upstairs bathroom. I was contacted right away and had an appointment scheduled for the next day. The technician who helped us, Jason, was professional and thorough. He explained possible causes and options. Reliant Plumbing has been excellent to work and I plan to continue to work them for our plumbing needs.
Pros: They came out next day and showed up ahead of schedule Cons: They hide how overpriced their services are until after you pay a $250 service fee. What a ripoff. I have a main line water leak that I needed to have located. The office wouldn't give me any indication of pricing examples or estimation over the phone saying that the plumber would do that onsite. They assured me that the plumbers would show up with the right equipment for locating a leak. To their credit, they came next day and ahead of schedule. However, when I told the plumber the same information I had already given the office, his response was "oh, if you don't know where the leak is, it will be hard. typically you should call a leak detection company." I told him that I didn't want to be stuck with the $250 trip fee if he wasn't equipped to solve the problem. He said, "don't worry, you won't be charged for nothing." He then had to call his office to get instructions. They suggested digging up the main line to see if the leak is in the yard or under the slab. This is a good first step if you don't have more advanced equipment, but they wanted to charge $2,575 just to dig that line up. That price is outrageous for the time/effort involved. Probably the equivalent of $800-$1000/hr. He then proceeded to charge me the $250 service fee because he had "suggested a course of action and provided a quote."
What can I say other than these guys are the awesome. I have never had a better technician come to my house. Professional with a reasonable price! Great work ethic and attention to detail. I'll put the word out to anyone who needs a plumber. Shout out to Ray Baker over at Reliant Plumbing.
We were extremely impressed with Corey who came out and checked out our leaks. He was very friendly and extremely honest. We greatly appreciated his thorough evaluation and recommendations. Highly recommend Corey and Reliant Plumbing! Will definitely use these guys again for any future plumbing needs!
