The young men arrive within the time frame I was given and promptly started to work. Despite running into problems that were not expected they worked around the problem and solved it! They were very polite and explained everything that was done. Best of all I have hot water it that part of the house now! Great job guys!
Came home after lunch and found water gushing out of the side of my house. It was coming from the outside hose faucet. I figured the freezing temperatures the previous few days caused a pipe to burst. I called several plumbing companies and none could help me right away and I needed help immediately. S&D was friendly and courteous, starting with Zoe who took my call. About 20 min later, Jason and Cole showed up to do the repair. Jason explained what he and Cole were going to do to diagnose the issue and how the pricing works. That was helpful. They quickly diagnosed the issue. The hose valve had ruptured. The repair was done in 10 minutes. Thankfully it wasn’t a bursted pipe in the wall. Jason and Cole were very courteous, professional and offered a lot of plumbing advice that wasn’t even related to the repair call. They literally saved the day for me and my family. I plan to call S&D plumbing for additional plumbing services I will need in the near future.
S&D Plumbing was exceptional. Had a leak in main water line where a loop was installed incorrectly by a company who installed a water softener. Kyle found the issue and did an excellent repair. He even had some suggestions on how to improve some things done by the water softener company. I continue to be very impressed with this company and the service they provide. Happy to recommend them!
Nick and Tim arrived on-time and I cannot say enough great things about the job these two guys did on a pipe behind my shower wall. Their professionalism and knowledge was impeccable. Their services by far exceeded any expectations I had. I do read reviews and I read alot of reviews on this company and their staff prior to calling them for an estimate, and honestly, I am extremely impressed with every single aspect of these two men and the company they represent. Super happy!! Their number is in my phone on speed dial for any plumbing services I ever need in the future. HIGHLY RECOMMENDED!!!
First off the guys that did the repair were great. They showed up at the time they said, diagnosed the problem and did the repair in about an hour. My only gripe with this company us they were exceptionally expensive. I originally planned on another company and wanted them to come that day (Friday) to look at it. That company had a trip charge of $225 and a half hourly fee of $95. However they couldn't make it that day and I thought the hourly fee was high and worried it would add up too quickly of the job took several hours and having to pay a trip fee of $225 to find out I couldn't afford them. I found S&D Plumbing and was told they could come out same day, had no trip charge (although that's actually very misleading, I'll get to that in a second) and charged by the job rather than the hour. After accepting the appointment and cancelling the first, I received a call at our appointed time that afternoon that they would need to reschedule for the following day. The good: they showed up on time (early actually I think), and completed the repairs in a timely and effective manner (as far as I know anyway). The bad: Even though there was no trip charge, they charged a $250 to diagnose the problem and provide an estimate, so in essence, a trip fee after all. In addition, even though the job was pretty straightforward and quick (1 hour), with the diagnostic fee, the total was almost $650 for a simple small pipe (leak) replacement. Had I kept the appointment with the first company, the repair would have been done at the same time due to the reschedule, but all things being equal, would have cost me around $225 (trip fee) + $190 (hourly fee), for a total of $415, or about $235 (roughly 30%) less to just have stuck with the first. I mentioned this to the tech and he did find and apply a $50 coupon discount for me saving a little extra $, but still $185 more is pretty significant for a 1 hour job. The work they were able to do was good and the techs themselves were great, but overall I would not recommend them based on price, unless you're ok overpaying for small jobs.
